RO App Loyalty Integration: Automated Bonuses, Stamp Cards & Discounts for Repair Shops and Car Services

RO App (formerly RemOnline) runs the whole cycle of a service business: orders, repair statuses, inventory, the till and technicians' wages. Phone and electronics repair shops, car services, workshops and other order-based businesses rely on it.

But bringing a customer back is not automated in RO App. There is no digital card in Apple Wallet or Google Wallet, no bonus wallet, no stamp cards, coupons, loyalty tiers or referral program. A customer brings in a phone for a screen replacement, picks it up and forgets about you until the next breakdown, then goes to whichever shop comes up first in search.

Rimbo solves exactly that: full loyalty on top of RO App, without changing how your managers work and without double bookkeeping.

Rimbo connects to RO App through the official API with a key the owner copies from Settings → API in RO App. You then add Rimbo's webhook address under Settings → API → Webhooks, and RO App starts notifying Rimbo about every order change.

Rimbo does not trust the notification itself: for every event it re-reads the order from the RO App API and decides what happened by the status group. Every business names its RO App statuses differently, so Rimbo goes by the group: "Closed successfully" awards bonuses and stamps, "Closed unsuccessfully" takes them back.

Rimbo finds the customer by a previously saved link or by the phone number on the client's card in RO App. The award needs no action from the manager: close the order, and the updated balance is already on the customer's phone.

Connecting turns on every Rimbo tool at once:

• Bonuses: a percentage of every closed order, with flexible expiry.

• Cashback: the same engine with a "money back" interface.

• Stamp cards: "N orders = a gift", or a stamp for each specific service.

• Loyalty tiers: a discount that grows with total spend or number of orders.

• Personal and special discounts: for regulars and for time-boxed promotions.

• Coupons and promo codes: targeted rewards on specific services or the whole order.

• Referral program: "bring a friend" with automatic rewards.

All mechanics live in one customer wallet, with one push channel and one Apple/Google Wallet card.

As soon as an order moves to a status in the "Closed successfully" group, Rimbo awards bonuses by your formula (for example, 5% of the total) and adds a stamp. The customer sees the update on the Wallet card within seconds.

If the total of a closed order changes later, Rimbo recalculates the difference and adjusts the balance. If the order is moved to "Closed unsuccessfully" or deleted, the awarded bonuses and stamps are reversed. Each event is processed exactly once, so a repeated webhook delivery never doubles anything.

Sales from the RO App till earn bonuses too, so a customer who buys a case or a charger without a repair still gets rewarded.

An RO App order is made of three kinds of lines: services, labor and products. In the integration settings you choose separately which of them earn bonuses and which accept discounts.

For example, an electronics repair shop can award bonuses on every line but allow discounts and bonus redemption only on labor, so the margin on spare parts stays intact. A car service may do the opposite if it earns on oil and filters.

One setting governs every discount mechanism at once: bonus redemption, the loyalty tier discount and coupons.

The manager scans the QR code on the customer's card and immediately sees their open orders in RO App. If the order has no client yet, Rimbo attaches the customer and, when needed, creates the client card in RO App itself.

The manager then picks what to apply: the tier discount, bonus redemption, coupons. Rimbo writes the discounts straight onto the order lines in RO App, so the amount due in RO App is correct right away. A loyalty discount is recorded as a company discount, so it never reduces a technician's piecework wage.

Bonuses are deducted only when the order closes successfully, and only for what actually stayed on the order. If the order is cancelled, the customer's wallet is untouched. A discount the manager set on a line by hand is not overwritten; Rimbo takes it into account.

For businesses where managers work mostly in RO App there is an auto-apply mode. When a manager assigns a client to an order in RO App, Rimbo puts that client's personal discount on the order by itself.

The discount is recalculated after every line change: a part added, a quantity changed, a labor line removed. If the client is removed from the order or replaced, the discount disappears or moves to the new client.

Bonus redemption and coupons are still added only by the manager from the scanner: the automation keeps what was already applied correct, but never spends anything on the customer's behalf.

A stamp card can be linked to specific services and products from the RO App catalog. Then every unit earns a stamp: two oil changes and three filters in one order make five stamps. A card with no linked items adds one stamp per closed order.

You can run several cards, for example "5th service at 20% off" and "10th car wash free". Each order fills one card: the one that matched the most lines. The manager can change the card or the number of stamps at checkout.

Stamps land only on a successful close, so a cancelled order earns nothing. When a card fills up, the customer gets a push notification, and the manager applies the reward to the next order.

RO App has no loyalty widget, so Rimbo keeps a short block in the notes of the client card. It shows:

• the bonus balance; • the current personal discount and the tier it comes from; • completed stamp cards waiting for their reward; • the customer's active coupons.

The block refreshes after every award and scan, so the manager sees the customer's loyalty status without opening Rimbo. The rest of the notes are left untouched.

Phone and electronics repair. Customers come rarely, so it matters that they remember you. Award 5–10% in bonuses on a repair, redeemable on the next job or an accessory. The card in the phone's wallet reminds the customer of your shop every time they open Wallet.

Car service. A stamp card "every 5th service at 20% off", linked to the maintenance service, brings the customer back for the next oil change. Loyalty tiers by total spend give regulars a discount on labor without touching the margin on parts.

Workshops and other services. Coupons on specific services ("free diagnostics", "10% off labor") bring back customers who have not visited in a while and fill quiet days.

If you run several branches in RO App, each one can be linked to its own location in Rimbo. The customer has one balance and one Wallet card for the whole network: earned bonuses in one branch, spent them in another.

When scanning, the manager sees the customer's orders for their own branch. If an order is moved to another branch, Rimbo recalculates the discount by the new branch's rules.

Analytics show both the overall picture and a per-branch breakdown: where customers earn bonuses, where they spend them, how often they come back.

1. In RO App, open Settings → API and copy the API key. RO App provides API and webhook access on its Business plan.

2. In Rimbo, open Integrations → RO App, paste the key and click Connect. Rimbo checks the connection.

3. Copy the webhook address Rimbo shows you.

4. In RO App, open Settings → API → Webhooks, add a webhook with that address and tick the events from the list Rimbo shows.

5. Choose which lines (services, labor, products) earn bonuses and which accept discounts, and optionally turn on automatic discount application.

The whole setup takes 5 minutes. From then on the very first closed order awards bonuses automatically, and the event log in Rimbo shows every webhook delivery.

Rimbo stores only the RO App API key and never sees your password. You can revoke the key at any time in your own RO App account. The webhook address carries your company's secret, which you can regenerate in one click.

You can disconnect the integration at any moment: Rimbo stops accepting events and calling RO App.

Customer data belongs to you. Rimbo processes it as a processor, in line with GDPR and Ukrainian personal data protection law. Customer bases are never mixed between companies, and data export is available at any time.

Try the integration during the free 14-day trial. Setup takes 5 minutes, and the first bonuses are awarded after the very first closed order in RO App.

Start at https://rimbo.id → Integrations → RO App. Need help with setup? Write to support@rimbo.id and we will walk you through it.